Emeres

EMERES Successfully Achieves SOC 2 Compliance

2026-10-01T00:00:00Z

Montreal, Quebec - October 1st, 2026 - EMERES, a leading provider of computer aided dispatch and public safety software solutions, is pleased to announce the successful completion of its System and Organization Controls (SOC) 2 Type II audit, achieving compliance with the leading industry standards for customer data security. This report shows EMERES' ongoing commitment to providing a secure data environment for our customers.

Developed by the American Institute of Certified Public Accountants (AICPA), a SOC 2 information security standard is a report that validates controls relevant to security, availability, integrity, confidentiality, and privacy.

The audit was completed with the help of Johanson Group LLP, a premier certification body helping organizations to obtain and maintain global compliance standards.

Johanson Group attested to EMERES’ information security controls meeting the leading industry standards for mission critical public safety technology solutions. Johanson Group specializes in SOC 2 audits and provides audit and professional services to public and private companies, large and small, in a variety of industries.

SOC 2 has a rigorous requirement on how companies handle customer data and information, so compliance guarantees there are established and implemented organizational practices in place to safeguard customer data.

At its core, EMERES is committed to providing mission-critical solutions to public safety agencies, public safety answering points, and other government and public safety entities. Data integrity and security is a fundamental part of how EMERES develops and maintains its solutions. SOC 2 Type II compliance represents a commitment that secure systems and controls are maintained by the organization on an ongoing basis.

MEDIA CONTACT

Jarret Winkelman +1 303-944-2877

Jarret.Winkelman@emeres.com

ABOUT EMERES, INC.

EMERES Inc. was formed in 2016 by a team of public safety industry pioneers that have worked together for more than 25 years designing sophisticated software solutions for public safety agencies. EMERES takes a customer centric approach with the goal of revolutionizing public safety by improving safety, response, and efficiency. For more information on EMERES products and services, visit our website at www.emeres.com.

D4iS Solutions and EMERES Announce Exclusive Distribution Partnership for the Strata CAD Solution for the Government of Canada

2026-07-07T00:00:00Z

Montreal, Quebec - July 7th, 2026 - D4iS Solutions and EMERES are proud to announce the signing of an exclusive strategic partnership for the commercialization and deployment of the Strata CAD solution for Canadian federal government agencies.

This collaboration will provide Canadian federal government organizations with access to a globally proven, best-of-breed mission critical computer aided dispatch solution suite designed to enhance operational efficiency, improve safety of responders and citizens, and strengthen the management of critical communications.

The Strata CAD solution offers many industry-leading features critical to large scale multi-site dispatch agencies including true local survivability and sophisticated workflow tailoring and management along with multilingual support.

Notable capabilities include:

NG9-1-1 support including optional EMERES Softphone to provide feature rich telephony integration between CAD and third party NG9-1-1 telephony systems
Fully configurable CAD response detail forms
Fully integrated radio communications, video feeds, and multimedia
Fully featured Mobile CAD App for Windows, Android, and iOS devices
Powerful and flexible Health Monitoring and Operational Dashboards
Rich integration with agency information and communication systems

“This partnership represents an important milestone in our growth strategy within the Canadian federal public sector. By combining D4iS Solutions' federal government expertise with the power of EMERES' Strata CAD , we are well positioned to deliver an robust, feature rich and flexible solution that can address the current and future needs of federal government organizations,” said Yvan Dubé, President and Chief Executive Officer of D4iS Solutions.

“We are pleased to partner with D4iS Solutions to accelerate the adoption of Strata CAD throughout the Canadian federal government. Their deep understanding of government processes, digital transformation initiatives, and the operational requirements of the Canadian public sector is a significant asset to the success of this initiative,” said Albert Israel, President and Chief Executive Officer of EMERES.

This agreement reinforces both organizations' commitment to supporting the digital modernization of the Canadian federal government by delivering mission critical, secure, and future-ready technology solutions.

About D4iS Solutions

D4iS Solutions since 2003 supports public and private sector organizations in their digital transformation initiatives through expertise in artificial intelligence, advanced analytics, enterprise architecture, data integration, and operational modernization. The company delivers innovative solutions that enhance organizational performance and decision-making. For more information on D4iS products and services, visit www.d4is.com.

About EMERES, Inc.

Media Contact

Jarret Winkelman
+1 303-944-2877

Jarret.Winkelman@emeres.com

Manitoba First Nations Police Service Selects the Cirrus Platform for Next-Gen Dispatch Solution

2026-02-19T00:00:00Z

Montreal, QC - EMERES, Inc, a Montreal-based public safety technology provider, is proud to announce its Cirrus Public Safety Platform has been selected by the Manitoba First Nations Police Service (MFNPS) as its next-generation Computer Aided Dispatch (CAD) and Mobile CAD solution. EMERES will also provide an advanced integration of Cirrus CAD with MFNPS's new law enforcement records management system, creating seamless operations for dispatch, mobile response, and investigative workflows.

MFNPS is an Indigenous-led police service of more than 150 officers and staff currently serving 12 First Nations communities throughout Manitoba. The service has expanded in recent years, adding new communities and increasing staffing to meet rising operational demands. As a result, MFNPS has placed a strong emphasis on modernizing its technology to support its growing responsibilities and enhance service delivery to the communities it protects.

“This modernization initiative supports our commitment to strengthening public safety for the First Nations communities we serve,” said Chris Adams, Director of Strategic Initiatives for MFNPS. “The combination of the Cirrus Platform and our new records management system will give our officers the tools needed to respond effectively, improve communication, and support informed decision-making. We look forward to working closely with EMERES as this project moves forward.”

The Cirrus Platform combines a modern, intuitive user interface with advanced capabilities built to serve the most demanding multiagency and multidiscipline dispatch environments, including robust support for law enforcement agencies operating across large, geographically distributed service areas. Its feature rich, web-based CAD and Mobile CAD applications strengthen officer safety and situational awareness in wide-area patrol settings.

The integration of the Cirrus Platform with MFNPS's selected third-party records management system (RMS) highlights a unique advantage. Most existing solutions require agencies to bundle CAD and RMS applications under a single provider, limiting their ability to select the best fit vendors and products for each capability. By prioritizing integration and interoperability, the Cirrus Platform allows users the freedom to cost-effectively customize a technology suite that best meets their needs.

Users also benefit from the Public Safety Application (PSAPP) Market, where they can access a curated ecosystem of industry partners to meet both specialized law enforcement requirements and broader public safety operational demands.

“We are honored to partner with the Manitoba First Nations Police Service on this next step in its technology evolution,” said Jarret Winkelman, Vice President of North America for EMERES. “Its commitment to modern, community-centered policing aligns with the mission of EMERES, and we are proud that the Cirrus Platform will support its operational goals. The rich integration of CAD, mobile operations, and records management will give MFNPS a strong foundation for future growth.”

Media Contact

Jarret Winkelman
+1 303-944-2877

Jarret.Winkelman@emeres.com

About EMERES, Inc.

Urgences-santé Goes Live with EMERES' Strata CAD System

2025-07-28T00:00:00Z

Montreal, QC - EMERES, Inc., a global leader in public safety software solutions, is proud to announce that Urgences-santé, the regional EMS agency serving Montréal and Laval, has officially gone live with the Strata Computer Aided Dispatch (CAD) solution. This milestone marks a major step forward in emergency medical response capabilities for one of North America's largest stand-alone EMS organizations.

Urgences-santé serves a population of over 2.5 million people, managing over 300,000 emergency calls annually, with more than 1,000 EMTs and 110 emergency medical dispatchers coordinating responses across the region. The implementation of Strata enhances their ability to deliver rapid, coordinated, and data-driven emergency services.

Strata's advanced features—including sophisticated unit recommendations with automatic dispatching capability, multimedia support, and real-time operational dashboards—are now fully operational within Urgences-santé's dispatch environment. The system's configurability and multilingual capabilities were key factors in its selection and successful deployment.

“The go-live of Strata at Urgences-santé is the result of close collaboration, rigorous testing, and a shared commitment to innovation,” said Fadi Tout, EMERES Vice President of Operations. “We're proud to support their mission with a platform that enhances situational awareness, streamlines workflows, and ultimately helps save lives.”

Albert Israel, CEO of EMERES, added: “This successful deployment demonstrates the power and flexibility of Strata to meet the complex needs of high-volume EMS operations. We are honored to partner with Urgences-santé and look forward to supporting their continued leadership in emergency medical services.”

Urgences-santé joins a growing list of international agencies leveraging Strata to modernize their emergency response infrastructure, including Carabineros de Chile and Salta 9-1-1 in Argentina.

Media Contact

Jarret Winkelman
+1 303-944-2877

Jarret.Winkelman@emeres.com

About EMERES, Inc.

City of Montreal Makes $22M Investment in Next-Gen Computer Aided Dispatch

2024-11-05T00:00:00Z

Montreal, QC - EMERES, Inc., a Montreal based leading provider of advanced computer aided dispatch (CAD) solutions, has been awarded a 10-year contract with the City of Montreal. The project, valued at approximately $22 million (Canadian), will revolutionize the call taking and dispatch capabilities of Montreal's Police and Fire Departments. EMERES' Strata CAD applications will be installed on more than 500 call taking and dispatch positions, more than 1,300 vehicles and handheld devices and over 1,300 web enabled devices for operations monitoring purposes.

Montreal, the second largest city in Canada and ninth largest in North America, selected EMERES through a highly competitive procurement process. This award underscores the city's commitment to leveraging cutting-edge technology to ensure public safety and efficient emergency response.

EMERES' Strata CAD Suite is a class-leading CAD solution that has evolved over the past two decades. Customers around the globe trust the Strata CAD to manage sophisticated and complex public safety multi-agency workflows. This most recent award underscores the solution's rich, advanced, and modern capabilities to meet the needs of the largest public safety organizations.

The EMERES Strata CAD Suite stands out for its fault tolerance, extensive configurability, and comprehensive functionality. Its seamless integration with all communication and information systems will streamline processes, improve decision-making, reduce response times, and enhance first responder safety.

“We are proud to support the City of Montreal's pursuit of Next Generation public safety management and response,” said Albert Israel, CEO of EMERES. “Strata has proven itself to be a leading CAD solution around the world, and we are both confident and committed to ensuring that it will deliver the value City of Montreal expects.”

Implementation of the new CAD system is set to begin later this fall, marking a significant milestone in Montreal's public safety infrastructure.

Media Contact

Jarret Winkelman
+1 303-944-2877

Jarret.Winkelman@emeres.com

About EMERES, Inc.

EMERES Inc. (pronounced “em-er-iss”) was formed in 2016 by a team of public safety industry pioneers that have worked together for more than 25 years designing sophisticated software solutions for public safety agencies. EMERES takes a customer centric approach with the goal of revolutionizing public safety by improving safety, response, and efficiency. For more information on EMERES products and services, visit our website at www.emeres.com.

EMERES Awarded NG9-1-1 Telephone System Project for Urgences-santé in Montreal

2024-06-28T00:00:00Z

Montreal, QC - EMERES, Inc., headquartered in Montreal, has been awarded the project for the Acquisition of an NG9-1-1 Telephone System for Urgences-santé, a public organization that provides pre-hospital emergency services to a population of nearly 2.5 million people in a territory of 744 square kilometers in Montréal and Laval, Canada. Urgences-santé has 110 emergency medical dispatchers and 1000 EMTs handling over 300,000 calls, 250,000 responses, and 200,000 transports annually.

EMERES was previously awarded the contract for Urgences-santé's next-generation Computer Aided Dispatch (CAD) project. With this new award, EMERES will now provide a turnkey, fully integrated, NG9-1-1 Telephony and CAD solution, consolidating workstation hardware and streamlining workflows for users. The overall solution will include EMERES' Strata CAD and Softphone paired with a NG9-1-1 compliant IP communications platform provided by MicroAutomation and Eventide's NexLog recording solution.

MicroAutomation services and supports Public Safety Answering Points (PSAPs) and emergency call center solutions for the U.S. military, airports, local governments, and federal municipalities, both nationally and internationally. MicroAutomation is an active participant in NENA, helping to define standards for the NG9-1-1 i3 architecture.

“We are tremendously excited to expand our relationship with Urgences-santé through the NG9-1-1 Telephony award,” said Albert Israel, EMERES CEO. “Agencies are recognizing the benefits of deeply integrated CAD and communications solutions to facilitate establishing context sensitive multimedia communications with citizens and first responders throughout the incident management process. As a Montreal-based company, it's meaningful to see our solutions protecting citizens in our own backyard, and we look forward to a long and successful relationship with Urgences-santé.”

Learn more about the Strata CAD Suite.

About EMERES, Inc.

EMERES, Inc., was formed in 2016 by a team of public safety industry pioneers that have worked together for more than 25 years designing sophisticated software solutions for public safety agencies. EMERES takes a customer centric approach with the goal of revolutionizing public safety by improving safety, response, and efficiency. For more information on EMERES products and services, visit our website at www.emeres.com.

Media contact:
Jarret Winkelman
Jarret.Winkelman@emeres.com
+1 303.944.2877

EMERES Partners with NextNav for Vertical Location Intelligence and 3D Visualization

2023-08-07T00:00:00Z

EMERES, a leader in emergency call handling and dispatch solutions, has selected NextNav, the leader in vertical location positioning, to bring mission-critical z-axis location, 3D visualization and integrations to First Responders.

EMERES offers emergency call handling and dispatch solutions designed to meet the needs of 9-1-1 Call Centers, Law Enforcement, Fire and EMS agencies worldwide. Its Cirrus Public Safety Platform melds robust computer-aided dispatch (CAD) and NG9-1-1 capabilities with an unparalleled ability to customize for specific needs. Through the Cirrus platform, public safety agencies will gain a new level of situational awareness in a cloud-native, plug-in centric solution leveraging NextNav’s Pinnacle altitude service for incoming calls, dispatch, emergency responders and citizen requests – providing vertical location information to improve response to emergency callers and situations. Off-the-shelf, quick connection interfaces to NextNav’s services will be available in the new PSAPP Market, an extensive collection of applications and interfaces specially curated for Cirrus platform customers.

“In a Next Generation 9-1-1 (NG9-1-1) environment, everything is critically dependent on location,” says Jarret Winkelman, Vice President of the U.S. Market at EMERES. “While the x and y coordinates have become the crux for routing decisions and dispatching to an incident, the z-axis is truly the ‘Holy Grail’ our clients have needed. We recognized the criticality of vertical location and, with NextNav’s Pinnacle service, designed the Cirrus platform to not only include Pinnacle for location of callers and responders, but also visualize it in 3D. We are so pleased to be able to offer this complete solution to accurately reflect the 3D world around us and save more lives.”

“For years we have talked about getting to a ‘single pane of glass’ experience where agencies have a choice of plug-ins and integrations over a distributed architecture,” said Rob Clark, NextNav’s Sr Director of Public Safety. “With the Cirrus platform from EMERES, agencies will be able to not only ingest NextNav’s z-axis location service, but also leverage our Pinnacle 3D visualization to truly bring the incident into a tactical, contextual common operating picture. We are thrilled to work with EMERES and their clients on Cirrus and Strata as we continue to bring mission-critical vertical location services to where and when they matter most to improve emergency outcomes.”

The Pinnacle network delivers precise vertical location in more than 4,400 cities and towns in the United States – capturing 90% of buildings greater than three stories. NextNav Pinnacle powers applications across the public safety community to support stronger situational awareness for first responders. NextNav has also been selected by multiple wireless carriers to provide vertical location for 9-1-1 emergency callers. Pinnacle is also being deployed nationwide across Japan, and NextNav recently launched a Pinnacle testbed near Paris, France.

About EMERES, Inc.

About NextNav

NextNav Inc. (Nasdaq: NN) is a leader in next generation GPS, enabling a whole new ecosystem of applications and services that rely upon vertical location and resilient geolocation technology. The company’s Pinnacle network delivers highly accurate vertical positioning to transform location services, reflecting the 3D world around us and supporting innovative, new capabilities. NextNav’s TerraPoiNT network delivers accurate, reliable, and resilient 3D positioning, navigation and timing (PNT) services to support critical infrastructure and other GPS-reliant systems in the absence or failure of GPS.

For more information, please visit https://nextnav.com/ or follow NextNav on Twitter or LinkedIn.

For media inquiries, please contact:
Jarret Winkelman
Vice President U.S. Market
Jarret.Winkelman@emeres.com

EMERES Enters U.S. Market with Cirrus Public Safety Platform

2023-08-03T00:00:00Z

Montreal, QC – Montreal-based EMERES, Inc. announced its entry into the U.S. market with the release of its Cirrus Public Safety Platform. The cloud-native Cirrus platform offers a suite of public safety applications developed around its core multi-discipline, computer-aided dispatch (CAD) application. Cirrus incorporates all features of EMERES’ internationally acclaimed Strata CAD suite used by 9-1-1, Law Enforcement, Fire, and EMS agencies of all sizes. Additionally, Cirrus allows agencies to configure, adapt, and build applications and interfaces using Cirrus' proprietary low-code design tool that streamlines the design process and guarantees data integrity and interoperability between all internal and external applications.

Cirrus is the third generation CAD solution developed by the EMERES team which has pioneered numerous public safety innovations throughout the past three decades. The new platform delivers NG9-1-1 compliant advanced CAD capabilities, and multimedia communications with easily deployable and maintainable web client applications.

“Cirrus enters the U.S. market as a functionally rich, scalable and proven CAD solution,” said Albert Israel, CEO of EMERES, Inc. “It’s DNA has been refined and validated by deployments at a state and national scale, and across diverse disciplines. We’ve combined that with a revolutionary design tool that delivers a new standard of adaptability to our U.S. customers and the ability to extend the use of the platform beyond dispatch processes.”

Cirrus empowers agencies to build custom applications and interfaces while maintaining platform security, resiliency, connectivity, and scalability. Users also benefit from a wide selection of components, applications, services and quick-connect interfaces available in the Public Safety Application (PSAPP) Market. This extensive collection of applications and interfaces is specially curated for Cirrus customers and offers solutions from EMERES, other vendors and agencies alike.

EMERES has selected public safety technology veteran Jarret Winkelman to serve as the Vice President of the U.S. Market. Winkelman brings experience from a broad background working in a variety of public safety roles, including 911 dispatch, Search & Rescue, EMS, and HAZMAT. He previously founded and served as CEO of a technology company providing incident command and planning solutions to public safety agencies.

“EMERES’ customer-centered focus is fully evident in the Cirrus platform,” said Winkelman. “Nearly all public safety technology is customizable to a point, but agencies must often spend significant time and money working with their vendors to receive new capabilities, adaptations, and interfaces. Cirrus changes that by providing agencies with novel tools to build solutions, own their designs, and share them as desired in an expanding marketplace.”

The Cirrus platform includes a mandatory compliance guarantee from EMERES to meet industry standards and regulations including NENA, APCO International, CJIS, and NFPA among others. In addition to direct customer support from EMERES, Cirrus includes user forums that allow customers to both provide and receive peer-to-peer support and share best practices and helpful tips.

EMERES is in the process of finalizing contracts with multiple U.S. customers. It anticipates the first deployments of the Cirrus Public Safety Platform will begin in early 2024.

For media inquiries, please contact:
Jarret Winkelman
Vice President U.S. Market
Jarret.Winkelman@emeres.com

EMERES Launches Strata for Worldwide Public Safety Agencies

2023-07-20T00:00:00Z

MONTREAL, QUEBEC, CANADA, July 20, 2023/EINPresswire.com/ -- Montreal-based EMERES, Inc., the pioneering team behind numerous public safety innovations over the past three decades, launched the latest major version update to its internationally acclaimed product, now known as Strata (formerly DispatchNow). This upgrade and rebranding represent a significant advancement in capability for EMERES clients worldwide.

DispatchNow debuted in 2008 and has since been utilized by thousands of agencies around the globe. The solution already offered industry-leading features including true local survivability for cloud-hosted environments, and multilingual support in English, French, Spanish, Arabic, and any other language via configuration. Strata builds on this class-leading product and gives customers even greater levels of performance and functionality along with unmatched flexibility and configurability.

Notable enhancements include:

NG9-1-1 support including optional EMERES Softphone to provide feature rich telephony integration between CAD and third party NG9-1-1 telephony systems
Fully configurable CAD response detail forms
Fully integrated radio communications, video feeds, and multimedia
Fully featured Mobile CAD App for Windows, Android, and iOS devices
Powerful and flexible Health Monitoring and Operational Dashboards
Many new interfaces including CAD to CAD, APCO ASAP, RapidSOS, Deccan LiveMuM, Priority Dispatch LowCode, and APCO Intellicomm

"Strata CAD integrates years of customer feedback and development efforts,” said Albert Israel, CEO of EMERES. “This new release moves the needle in the computer-aided dispatch market by expanding on EMERES’ ability to deliver adaptable and interoperable off the shelf solutions to meet diverse customer needs."

The new Strata version has already been selected for use by several notable agencies. Carabineros de Chile, the National Police of Chile with 60,000 sworn officers, selected Strata as part of a competitive procurement process. Strata will be utilized nationwide across 32 public safety answering points (PSAP), receiving 5.8 million calls annually.

Strata was also selected by Urgences-santé, the regional EMS agency serving the cities of Montréal and Laval in Quebec, Canada. Urgences-santé has 110 emergency medical dispatchers and more than 1,000 EMTs handling over 300,000 calls, 270,000 responses and 200,000 transports annually, making it one of the largest stand-alone EMS organizations in North America.

Salta 9-1-1 of Argentina will use Strata in a private cloud system. The agency will use Strata’s Softphone and CAD applications in numerous multi-agency call centers and dispatch centers. Salta 9-1-1 handles more than 1,000,000 calls and 400,000 responses annually.

For media inquiries, please contact:
Jarret Winkelman
Vice President U.S. Market
Jarret.Winkelman@emeres.com